old virgin media wall socket. The wall box may be branded with the logos of an old cable TV company (not VM). old virgin media wall socket

 
 The wall box may be branded with the logos of an old cable TV company (not VM)old virgin media wall socket  u just run a long cable from the box inside to whatever room u want

I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Connect the cables to your new hub. Account - Cable. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I have had my broadband delivered and i haven't got a wall socket so i can not set up my broadband - 5321911. Only Virgin Media kit can be plugged into their network so not surprising the Talktalk router has no means to plug into that. add to list Tags Virgin Media V3 Hub - 2U cabinet rack mount , ,. On the “Disconnecting your Virgin TV box” instructions, step 4 says the following; ”This step is really important. The "two cables" sound very like a Sky dish install. Loose connections, damaged sockets, or bent pins can. Browse Virgin Media Virgin Media Community. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. I can only find the TV socket. If you in a property that's recently been added to Virgin Media's network we have another video th. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. Try tracing the cable from that box, the internal sockets are often in the most unexpected places. Step 3: Plug in your Virgin Media Hub on the go-live date. Quickstart is the quickest and easiest way to setup our services. 1 [or 192. The wall box may be branded with the logos of an old cable TV company (not VM). . The VM box and the wiring is wired to the Virgin Media cable network which does not carry a terrestrial TV signal. I don't longer work there. To progress with your broadband switch from Virgin Media to TalkTalk, go to TalkTalk’s website to order your new TalkTalk broadband service. Got my virgin media self install kit but I don't have a virgin socket. Account - Mobile. Absolutely not. See where this Helpful Answer was posted. Virgin Media Wall Socket. Chris. provided, I shall give them a call tomorrow. submit. Two virgin media wall sockets, only one required in QuickStart, set up and connections Monday; Paying for 500mbs but. The top “capped” one is marked FM & has been disused since cable went digital. It is easier to decorate without wires and boxes so I would like to hear your expe. That's definitely not a normal Cable TV outlet as they are surface mounted in a sloped box with the connections at the bottom pointing down (not out). Adduxi. If I ever want to switch to Virgin Media in the future for Internet and TV, what materials do I need so I can prepare installation around the house?Alessandro Volta. Or if the other end of the white cable is in a more useful. Tags VIRGIN Media wall socket internet , , , , Download: free Website: MyMiniFactory. No wall socket to connect. I would get virgin to do it. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. But I don’t see anything like that apart from satellite dish cable outside the window. My Virgin Media App. This is very easy to do and will only take a couple of minutes. Everything is converted to specialised triple screened coaxial cable. Summary of Contents for Virgin Media Virgin TV V6. Locate where the VM master socket is in the home (example master socket as per RHS picture at message #3 below) Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. I've tried all the things anyone will suggest about different phone, checking it's plugged in etc. . However, I do not have any of the specified wall sockets available, and the round socket that is there it doesn’t fit into. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112. The steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. in Networking and WiFi yesterdayRe: Wall socket connection. You may need to use the spanner provided. Threatened "Do this within 12 hours. But the metal isolator box looks like it might be the wrong way around. Installing and configuring your kitNo wall socket, cannot find anyone to contact!!!!! Help!!!!! - 5180187. Getting Connected with Virgin Media is easy when you have a wall socket. Some of the cables hanging out the wall were cut off after the house improvements. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. Upstairs, there's another socket, which I wish to use as I now have our home work setup in this room. ) on ‎27-01-2023 17:22. The Motorola models include a built-in passthrough mode for attached devices and a line filter, saving you from buying both additional splitters and the line filter for your primary service line. I have my original wall box still that has the CableTel logo. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. VM came and linked TEL1 in to your existing home phone wiring to re-enable the old sockets on the new line. This change will affect other devices that rely on a phone line, such as some fire and burglar alarm systems and telecare devices. on ‎13-07-2022 22:02. Hi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. However, there is no Virgin Media Wall socket in my house. Next, connect the power cable. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Options. Sorry to hear of the install delay caused by the wall sockets missing. You can try push fitting the VM lead provided by VM onto either one of the two outputs of the splitter. Which was great as that is in a better location than my master Socket was. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. * These are the steps in which you need to learn in order for you. Actually it is not a box it is just a cover to cover up the splitter behind it. Feb 22, 2022. Tags VIRGIN Media wall socket internet , , , , Download: free Website: MyMiniFactory. ahhh the rubbish that is CS - you could try this. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. --Hub 3. 10; 0; 0; alexkay003. If you're happy for us to get this booked. The second socket is in the study and I need a wired connection here. You should see a welcome screen, then the Virgin Media start up screen. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. your old TV kit We will start with step-by-step instructions on uninstalling your old kit. If the VM hub and your PC are in different rooms, you would need to get a wi-fi adapter for the PC and connect wirelessly. . It's obviously missing a case/cover and looks quite old. --. Very poor advice. 22/11/12 - 11:50 #6. We would like to show you a description here but the site won’t allow us. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. The wall box may be branded with the logos of an old cable TV company (not VM). Tudor. Browse Virgin Media Virgin Media Community. Step 2: Order your TalkTalk Broadband service. I have broadband kit arriving on the 29th Dec, but no Virgin socket. We would like to show you a description here but the site won’t allow us. Pop the power cable into a nearby plug socket, and turn it on. I've just received my HUB3 installation kit and the 1st step it mentions to plug the isolator cable into the virgin media wall socket however I've only got the virgin media HDU-200. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. The cable could be hidden within, or behind, furniture. The engineer will bring everything needed to install your Virgin Media services on your chosen day. Call the pre-installation and delivery team on 0800 052 1734. I’ve tried calling but the people I’m connected to keep hanging up. Every Day new 3D Models from all over the World. Or wait here a day or two for a VM Mod to pick this up. 24 Inc Vat. No vm wall socket. He will drill through into the lounge and connect an internal access point to the brown box on the exterior of the building. The only problem is that the Virgin engineer kindly pushed the cable through a hole he drilled into the wall so it doesn't look very pretty. cable from wall. Connect the Hub’s power cable with the blue tab. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. 899; 57; 138; Eeeps. Or call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. In advance of your broadband service switching over, Virgin Media will send you a new Virgin Media Hub through the post. So you can either unscrew this one & push on the connector provided in the Quick Start pack. 1. My Virgin Media Hub 3 just came in but realised need a socket wall installed. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. When I searched for my postcode online it showed that there's VM in the house, but I can't seem to find an MV wall socket. Just joined. plugging the router cable into the reason for slower speeds as theres no way of me plugging the cable directly into the virgin media wall socket. How about using a 10m RJ11 to RJ11 telephone cable. Account - Mobile. Push the white cable (from the old Hub) into the back of the new Hub. add to list Tags Virgin Media Box Wall Mount (Side) UK , , Download: free Website: Thingiverse. I end up calling and the person on the phone said its been booked for this Saturday ( 09. It’s important you talk to your provider about how the service will work for you. In response to Jonny-M. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Joining in Options. Hi there I moved house with my family and we wanted to move to Virgin Media. It may just be a cable rather than an internal wall box. ) Run the coax cable under the floor boards within a conduit or duct thing, to the new lounge. Even if we wanted a phone, you can just connect the phone directly into the Virgin hub/router. Call the Pre-installation and delivery team on 0800 052 1734. Options. The metal box in photo 3 looks like a likely contender. 0 Kudos. The wall box may be branded with the logos of an old cable TV company (not VM). Re: No Wall Socket for Quickstart. I have signed up as a new user for Virgin Fibre. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. I recently moved to the house and ordered Virgin media broadband, I received the self-install kit today but I don't have a wall socket to plug the modem. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Reply. Eric714. Being connected to the internet is one of the most important modern essentials in 20. correctly to the Virgin Media wall socket, please follow these instructions to get set up. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. A wall box may be branded with the logos of an old cable TV company (not VM). 3 Switch off at the socket and unplug your TV box. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. What confuses some people is the push-on connector provided. many thanks. The box and cables may have been removed by the previous occupiers. Just had the Hub 3 delivered for Quickstart. I have tried for half an hour to contact Virgin about this without success and am now locked from their phone assistance because it says I got the password wrong which I have. Get virgin engineer to move the wall socket. #4. Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. Call the Pre-installation and delivery team on 0800 052 1734. 0 Kudos Share. Find great deals and sell your items for free. Switched. It indicates the types of connections used for each area of the house, like the switchboard, outlets, and lights. The wall box may be branded with the logos of an old cable TV company (not VM). May 29, 2007. Security matters. . Step 3 - Label the box – a letter came with the. The newer self install cables tend to be push fit but they are supposed to be attached to an F-type socket at the back of the Hub and at the wall. wall socket. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. We’ve exactly the same problem: no virgin media wall socket, but only the very old TV socket. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. All the wall sockets I can see are for BT. There are a few solutions if you have an Ethernet cable that doesn’t fit into the socket. Internet. The wall box may be branded with the logos of an old cable TV company (not VM). I was never asked if I had a wall box. Even sitting in the room above the router, the WiFi was dreadful. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. . 0 which means the speed will be rather limited (i. I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. Provides a range of audio and video signal connections. Firstly unplug the damaged connector from the socket and unscrew the two retaining screws holding the front onto the pattress, you will see that there are. I was thinking I could just cut the cable at the wall and hook up a nice wall socket. Source: current tech for VM :) P. 0 Kudos. Connect the isolation cable. Received the kit and was excited to set up until I realised you need an ethernet wall socket. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. If you look into the back of your Hub, you'll see a port. Awful first impressions of Virgin Media. Locate where the VM master socket is in the home (example master socket as per RHS picture at message #3 below)Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. Tuning in. Click & Collect. 3 weeks ago. on ‎18-05-2022 19:55. Phone line - 5 mins. Apparently, if I get a second router, I'd have to turn the main hub into modem mode and then the new router acts as a second access point. My VM Router is is my office adjacent to hall. 6. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. Any extension that you create after the main socket is your responsibility. Plug the cables into the Hub. Solved: Previously, I had BT connection so I need a wall socket. #2. As bertles says it looks like a Satellite TV outlet that's been installed during decoration/the original build given it's unbranded, and recessed. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. Preparing for Landline changeover to fibre. - 5250024Forced to use Virgin Media Broadband. See if you can get connected. AnthonyRaw1986. So, you should mention those devices to your provider and check if these need to be replaced or reconfigured to continue working. Tudor. Feb 22, 2022. Plug the cables into the Hub. So, my downstairs living room has a virgin wall socket, which has been fine and dandy since we moved in. If you're having your services installed by one our engineers, you'll be able to choose the installation day and timeslot when you place your order. I am going to cancel. ” I did not get a silver terminator cap in my packaging to send back. Has anybody ripped thes out and not disturbed the internet phone. It also protects the network from 240 volts being fed to it by faulty TVs in your home. Happy to pay the money for it, if it could be arranged please. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. Account - Cable. Hi All I’m new here. . Check out the purple envelope in the top right hand corner for a private message from me, and I'll. have just received my Quick Start Pack and there is no virgin media wall socket in the house, only a telephone connection. Options. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. I have received my quick start-up kit. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. I ordered a broadband only package because it said I could self install the kit. Getting Connected with Virgin Media is easy when you have a wall socket. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. Hi. If you would pay an electrician to do it you may as well pay virgin and then you know it's done right. 0a output. When it comes to household wiring, Virgin Media wall socket wiring diagrams provide vital information about the way in which the electrical cabling in your house is arranged. Manage Your Account. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Broadband. Account - Mobile. I can only find the TV socket. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Explain what needs to be done and book an engineer visit. When your number transfers, your BT socket will go dead. I’ve come to. 1 Mar 2016. You need a small spanner to remove this, then push the provided connector over the exposed end. Even though you had the cable there previously you don't have the isolator anymore and will need to have one supplied and then the technician will need to check to make sure. Hi, I’ve just got Virgin Media for the first time and did the silly thing of going through with QuickStart. A photo would be helpful if possible. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Vonage 2nd line. The other is marked TV, & this is used for TV & Broadband. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . I need to arrange for an engineer. When Virgin Media (cable) was installed over 8 years ago, a box was put on the wall outside my front door - a long piece of white cable was run through the wall and fixed around the door frame and wall in the hallway. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. I have the old virgin media wall socket. 04kg, it will easily fit under – or even alongside – any TV. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. Alternatively, you’ll get a Hub 4 if you sign up to Gig1 fibre broadband. The cable on the right looks like is for a Freeview TV antenna. It does not seem feasible or plausible to bury a Virgin Media. • Check the connection is tightly connected, it will make a 'click' noise. Does your wall socket look. sorry mate but by the time u have brought this and that and messed around here and their its just easyer to pay the £65. Connect the Hub’s power cable with the blue tab. Let me know how you get on! Kind regards, SerenaIf no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. 2. If you can't find any cable, then try calling the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday, and explain. Browse Virgin Media Virgin Media Community. on ‎14-09-2022 12:00. wi-fi. self install. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. if your taking it off for good hit the torx screw hard with a hammer and it will crack and the front casing will come off (but do it this way. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. In the new house, just connect the single cable from the Hub to the wall socket and see if it works. The other is marked TV, & this is used for TV & Broadband. Absolutely not. Although it’s relatively rare, a faulty Virgin Media wall box can also cause connectivity issues. Manage Your Account. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. I was told when purchasing the broadband and TV package that fibre was available here and already in use, so am wondering if I'm. Cant sign in to my virgin media in Email 2 hours ago; Can't access My Virgin Media settings in Networking and WiFi 6 hours ago; Virgin media email not working in Email 7 hours ago; Virgin Media Wall Socket not found in QuickStart, set up and connections yesterday There were many cable companies that originally built the networks in the early 1990s. I don't intend to become a Virgin Media customer and would like this cable removed if possible. Please help. Unscrew the connector from the wall box. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a broadband contract , receive virgin router and follow the included setup guide . We would like to show you a description here but the site won’t allow us. If you do have a socket you can post a photo here. 150 from a. I’m a new Virgin customer, and the previous occupants used a different provider. Speedon ‎01-06-2022 21:59. Re: No VM wall socket / wall socket damage. Two virgin media wall sockets, only one required in QuickStart, set up and connections yesterday; Moving a socket in. VM's phone service is provided from a telephone connection point on the back of the VM hub (which replaces the. I can only find the TV socket. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. I got a self setup broadband kit but have no Virgin media wall plug. If you are only connecting one piece of equipment, you don't need the splitter (which is marked with an insertion loss of 3. Back a step. I don’t it is fibre cable. Very Insightful Person. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. I have the old virgin media wall socket. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. wrote: Hi Goslow, I am currently living in the apartment so there should be nothing outside by flat I think. I have also checked outside and there is no box either on my property or on my boundary wall. Re: No Virgin Media wall socket internally. However you might need to check what type of cable is used to connect the socket to the Virgin network. on ‎05-09-2023 20:36. Tip Set up all of your kit within 12 hours to avoid any delay and get the services you haveI'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. on ‎08-01-2023 20:46. need engineer to install new virgin media wall socket in QuickStart, set up and connections 2 weeks ago; Top. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. Tudor. One of the cables comes through my bedroom wall and into the sitting room, right into the set top box. VM will usually only supply a Quickstart to a property that had VM previously. However the wall. Back a step. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. Don’t plug the power cable into a plug socket yet. The old house has a powered line (the white plug with the green light) probably because the street cabinet is far away, and the signal needs a boost. @Briannahsarah wrote: Here is a photo. Thanks to everyone who replied to my question about removing old telephone boxes and wire. Back a step. @tiger_1310 wrote: Having a mare with Virgin Media. Can anyone advise on this issue, or I think that should be set up by an engineer. It also protects the network from 240 volts being fed to it by faulty TVs in your home. How can I upgrade the wall socket, cables and even the splitter I have connected to the tivo box and the modem. . . Teki Screwfix Select. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. screw the master socket back to the wall. I’ve also just noticed that I have an old VM wall socket from someone who had previously lived at my address, but it appears the cable had been cut prior to me moving here. TV, FM and DAB combinations available. I have recently moved into a new flat and when ordering virgin media it states I can do a quickstart install but there seems to be no virgin media wall socket so I've opted for the engineer to come out and install. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Went outside and there appears to be nothing on the other side (maybe removed). Teki, Mar 28, 2020. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. in Networking and WiFi 13-10-2023; Can't find wall socket in QuickStart, set up and connections 23-09-2023; Blueyonder email in Email 21-09-2023; Best location of WiFi Pods in Networking and WiFi 28-08-2023 What are the socket(s) that you are trying to remove - an extension socket or the VM master socket? If you are removing extension sockets, that should be easily achievable. All the cables will go under the floorboards. Plug into the Hub. We tried plugging the other cable (Ethernet?) into a wall socket but the router didn’t work. Be aware it may complicate things though if you do come to order cable in the future. Manage Your Account. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband and TV package. Now have to wait until late next week for a technician to arrive!1 ACCEPTED SOLUTION. com. You need to use an ethernet cable to make a connection between your PC and an ethernet socket on the back of the VM hub. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. on ‎30-09-2022 14:24. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socket. Wall Socket. But what I can't figure out based on the research so. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayBefore I went on holiday at the beginning of June the Landline was working fine, but now it's completely dead, and I have been unable successfully to contact Virgin to find out why. See where this Helpful Answer was posted. We installed our router etc ourselves. e if you have the 20mbit VM you won't get all the speed though it).